Data deletion
How to stop a connection or request removal of information held by BLCKLDGR.
1. Stop future access
Sign in to your BLCKLDGR account and remove the relevant connection. You can also revoke BLCKLDGR's authorization in the connected platform's app or business-integration settings. Removing access does not by itself delete historical reports, conversations or other records already stored in BLCKLDGR.
2. Request deletion
Email team@blckldgr.com with the subject BLCKLDGR data deletion request. Send it from the email registered with BLCKLDGR. Include:
- Your BLCKLDGR account email.
- The connected platform and business/account identifier, if the request concerns one connection.
- Whether you want that connection's stored data deleted or your entire BLCKLDGR account and associated content deleted.
Do not send passwords, access tokens, full card details or identity documents in the initial email. If you cannot access the registered email, tell us so we can arrange appropriate verification.
3. What happens next
We verify your authority, identify the records covered by the request, remove the applicable credentials and stored personal or business data from active systems, and confirm completion or explain any permitted retention. Requests are handled within applicable legal response periods. Shared-business records may require confirmation from an authorized business administrator. Restricted legal, fraud-prevention or security records may need to be retained; backup copies may remain until those backups expire.
This deletes information held by BLCKLDGR. It does not delete your store, ads, posts, messages or account at Shopify, Meta, Google, TikTok or another provider. Requests to those providers must be made separately.
Contact
Questions about these policies: team@blckldgr.com.